Apendo takes another step in order to automate customer business processes and provide simple, modern and efficient tools for end users.
By combining the power of Digital Automation platforms, like K2, with the power of Cognitive Services and Chat Bots powered by IBM Watson we now offer an end-to-end solution for digitizing your business.
This video shows how ADA, apendo’s digital assistant, captures case specific information and builds a complete work package to be processed by K2 according to company process rules.
Here we solve the handling of insurance claims, but similar approaches can be used on many types of customer facing business processes, like
- Service requests
- Deviation reports
- Maintenance needs
- … and many more