ADVANCED CASE MANAGEMENT
With Advanced Case Management (ACM), we take Enterprise Content Management a step further. Here we find the tools needed to support advanced case processes like claims management, application processes, back office, etc.
ABOUT ADVANCED CASE MANAGEMENT
With Advanced Case Management (ACM), all the information needed to make decisions at different levels of the organization can be presented in one interface. Not only that, here you can also build in decision support for business rules, monitor case flows, simulate process changes and create analyzes of content as well as processes.
ACM comes with a module for intelligent electronic forms that may be published, for example on a customer website to easily start a case. ACM is based on IBM’s ECM platform, which also has the ability to automate the archival rules that apply for both “content” and the processes that apply to a case.